from customers I've helped!
"I am happy to recommend your company..."
Jennifer Y. of Mentor, OH
I am so pleased with the level of service I have received thus far. Mike was extremly responsive and thorough; I am confident that the work he completed on my rental unit was top notch. He was the first person I interacted with directly, and I can honestly say you are very lucky t have such a professional, friendly, knowledgeable individual representing your business. Jennifer has been great answering my questions and has been on top of everything for both of my claims. I appreciate that she has kept up on both of them and handled the documentation so efficiently and effectively. I am happy to recommend your company to others and will do so at the first chance. Thank you for providing excellent service.
"We were extremely happy with the work that was completed."
Marie C. of Wickliffe, OH
We were very pleased with all the hard work everyone did to get our house back to normal. When the frozen pipe broke we were devastated and didn't know where to turn or what to do. We feel very fortunate that our insurance company - Allstate - assigned you initially. The first person I met from ServiceMaster was Bob Taylor - he was very knowledgeable and informative about the work he was doing and really kept us updated constantly, I feel he was the main reason I wanted your company to do the rest of the repairs/refurbishment at the house. Jenn Bratys was very helpful, informative, and really seemed to care about our situation and always returned my calls - which really meant a lot to us. Mike Sanborn - site manager was informative, always returned calls, and any request he addressed immediately. He deserves a 5-star award! Overall, we are extremely happy with the work that was completed. My son who lives in the house is very happy with the word done- feels you were efficient, neat, kept his personal items orderly. So want to give a special thank you to the painter/plasterior/carpenter - he does excellent work and made everything look great!
"The water backup was a blessing..."
Christine W. of Shaker Hts., OH
The water backup was a blessing even thought it didn't seem like one at the time. They were both patient with me and GREAT workers! The claims administrator was so nice as well!
Shaker Hts., OH
"These guys are first class in customer service!"
Ash P. of Cleveland Hts., OH
These guys are first class in customer service! Their whole team from Greg the owner , Jennifer helping with scheduling and insurance claim, to Bob who came out to clean our basement after the flooding. I really hope that I don't have to see them again, but if I ever have another disaster where I need their services, there is no doubt that I will call these guys! I highly recommend them.
Cleveland Hts., OH
Jennifer Bratys from ServiceMaster by Disaster Recon
Title: Claims Administrator
Hometown: Willowick, OH
As the Claims Administrator at ServiceMaster by Disaster Recon, Jennifer works closely with our clients and insurance companies, providing value-added service every step of way. With almost 10 years of experience in the Home Improvement and Home Restoration fields, she provides empathy and compassion to our clients and dedication to our team. She is also an integral component in getting our teams to our clients in as short a period of time as possible. This task requires a great deal of patience and organization in a constantly changing environment.
“I absolutely love working at ServiceMaster by Disaster Recon, we are continuously growing as individuals, as a team and as a company. Every day is a new adventure and I am grateful for all of the knowledgeable and dedicated professionals I have the opportunity to work with daily.’
Jennifer loves spending time with her family and enjoying the outdoors when the weather is nice. She and her fiancé Eric, who is also a valued member of our team, are the proud parents of an early school age son who keeps them on their toes and active. Her son would like to someday be a race car driver and work alongside his mom and dad at ServiceMaster by Disaster Recon.