from customers I've helped!
"It was a pleasure to work with ServiceMaster."
Walter Z. of Mentor, OH
It was a pleasure to work with ServiceMaster. I am a retired Nationwide Agent, my expectation of work and Service is High, Servicemaster is a 1st class co.
"We were extremely happy with the work that was completed."
Marie C. of Wickliffe, OH
We were very pleased with all the hard work everyone did to get our house back to normal. When the frozen pipe broke we were devastated and didn't know where to turn or what to do. We feel very fortunate that our insurance company - Allstate - assigned you initially. The first person I met from ServiceMaster was Bob Taylor - he was very knowledgeable and informative about the work he was doing and really kept us updated constantly, I feel he was the main reason I wanted your company to do the rest of the repairs/refurbishment at the house. Jenn Bratys was very helpful, informative, and really seemed to care about our situation and always returned my calls - which really meant a lot to us. Mike Sanborn - site manager was informative, always returned calls, and any request he addressed immediately. He deserves a 5-star award! Overall, we are extremely happy with the work that was completed. My son who lives in the house is very happy with the word done- feels you were efficient, neat, kept his personal items orderly. So want to give a special thank you to the painter/plasterior/carpenter - he does excellent work and made everything look great!
"Customer service from the office staff, claims processor, site supervisor, and the two men who did the work..."
Susan J. of Euclid, OH
ServiceMaster by Disaster Recon responded very quickly to first call to acces our claim for ice and water damage to our back seasonal enclosed porch. From the first step and throughout the whole process to the finished work they were amazing. Always felt like we mattered. Customer service from the office staff, claims processor, site supervisor, and the two men who did the work is next to none. This was the best experience of dealing with a contractor we have had since owning this home. All others I would not recommend. Everythng went just as discussed and promised. The work done on the porch is awesome, we love it. Immaculate cleanup, and fast removal of materials. I will use them again and recommend to all family and friends. ServiceMaster by Disaster Recon in Eastlake Ohio exceeded any and all of our expectations. Thank you so very much. Please recognize all for their dedication to the customer and their work, Ben, Nina, Cory, Dean, Nate and Mike.
"Workers were knowledgeable, careful, respectful, yet friendly. For Mike Sanborn, overseer, my special..."
Martha S. of Cleveland Heights, OH
Workers were knowledgeable, careful, respectful, yet friendly. For Mike Sanborn, overseer, my special recommendation... In addition to the above, he had much patience with me.
Cleveland Heights, OH
Mike Sanborn from ServiceMaster by Disaster Recon
Title: Site Supervisor
Hometown: Painesville, OH
Mike comes to ServiceMaster by Disaster Recon with a lifetime of Construction experience. The last 7 years have been specific to the Restoration industry. He approaches every job with the expectation that it will be done properly and efficiently and that he will exceed his client’s expectations. In any situation, when two courses of action present themselves, Mike’s motive will always be to do the right thing.
“From the very beginning in the Construction industry, going back to my youth and working with my father, I was taught that you do whatever it takes to get every job done in such a way that you can be proud and that your customer will be happy. You can’t imagine how excited I was to have the opportunity to work for ServiceMaster by Disaster Recon where that philosophy is practiced. You won’t find a better restoration company.”
Mike is the father of two adult sons and the proud `Papa’ of five granddaughters ranging in age from 4 months to 16 years. He and his wife, Cheryl, love to spend all the time they can with the grandkids. Outside of work, church activities and working around the house, Mike enjoys relaxing with a good book, camping and traveling (particularly to a warm destination). Mike’s calm demeanor and his kind, gentle personality add a calming influence to our team.